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Grassroots is a Canadian company delivering earth-friendly products to commercial and
wholesale customers across North America.
Our green products are well-researched and we are proud to
offer them to you.
For information on Grassroots policies, please click on any of the following:
1. Setting up an Account
2. Payment Methods
3. Returns
4. Non-Returnable Items
5. Damaged Goods
6. Warranties
7. Ordering Methods
8. Order Fulfillment Times
9. Product Back Orders
10. Delivery Times & Shipping Details
11. International Shipping & Currency Conversion
12. Taxes
13. Product Reviews
14. Pricing or Typographical Errors
15. Limitation of Liability
1. Setting up an
Account:
All items available on www.grassrootscommercial.com are viewable without logging in, at
retail prices.
To set up an account with Grassroots Commercial, please e-mail us at customerservice@grassrootscommercial.com or phone us
at 888-633-5833 x202.
All prices are subject to change without notice, and are FOB Grassroots (i.e.
delivery is extra).
Grassroots offers an automatic 10% case quantity discount for all products shipped in case amounts--please refer to the "Case" symbol at the bottom of product descriptions to find case amounts. Products ordered in case multiples will receive the 10% discount. Please note that the discount on your commercial account already includes the 10% case discount.
Commercial orders must be a minimum of $100 before taxes and delivery. Wholesale
orders must be a minimum of $500 before taxes and delivery. We ask that initial orders are paid prior to
shipment; please fill out and return our Credit Application Form should you wish to set up terms.
We
look forward to hearing from you!
2. Payment Methods:
Accepted payment methods for initial commercial orders are Visa, Mastercard and Amex. Cheques must be in
Canadian funds, and should be made payable to Grassroots Inc. Please send cheques to Grassroots
Commercial, 372 Danforth Avenue, Toronto, ON, M4K 1N8.
3. Returns:
Products purchased
from Grassroots Commercial may be returned due to manufacturer's defects, provided Grassroots is notified of
such defects by email or phone within one week of delivery. Please contact Grassroots prior to returning
product. We stand by our products and will work with you to come to a satisfactory solution.
Original
shipping fees are not refundable when returning or exchanging product. The customer is responsible for return
shipping charges, should they apply. We cannot accept COD deliveries and highly recommend you insure your return
shipment.
If applicable, approved returns may be sent to:
Grassroots: Returns
372
Danforth Avenue
Toronto, ON
M4K 1N8 Canada
We will notify you of your refund via email after
we've received and processed the returned item. You can expect a full refund (minus shipping fees) in the same
form of payment originally used for purchase within 7-14 business days after your return is received.
For U.S. Returns:
Once a return is approved, please ship all returns prepaid, by
insured Surface Mail (United States Postal Service). We will not accept returns or exchanges from the United
States that are sent via courier. Why? Because Customs would impose brokerage/duty fees on Grassroots as though
we were accepting goods from a U.S. supplier.
Where applicable, please contact your local customs office for information about any taxes or duties
that may be assessed on a return shipment. To avoid unnecessary delays, please write "Canadian Goods Returning"
on the outside of the package. Please follow the rest of the steps outlined above for all returns or exchanges.
4. Non-Returnable Items:
The following products cannot be returned or exchanged: - Used filters, or filters in opened
packages
5. Damaged Goods:
If your order arrived damaged, please
return it immediately. If the error is ours, you will not be charged for additional shipping costs. We will then
re-send your new order at no cost to you.
6. Warranties:
Grassroots honours all products covered under manufacturers' warranties. To determine whether your product is
covered under warranty, please refer to what is stated in the online product description. If it's unclear or you
have any questions, please call or email us. We're always happy to help.
7. Ordering Methods:
If you are uncomfortable or unable to order products through the Internet, orders can be made via email,
fax, mail or phone. Our hours and contact information are as follows:
372 Danforth Avenue
Toronto, Ontario
M4K 1N8 Canada
Email: customerservice@grassrootscommercial.com
Phone: 416-466-2841 x202
Toll-Free: 888-633-5833 x202
Fax: 416-466-2798
Hours: Monday-Friday 8:30AM-4:30PM (EST)
8. Order Fulfillment Times:
Orders are processed within 1 business day; order fulfillment (not including delivery) is generally 1-2
weeks. If, for some reason, any part of your order is not available, we will try to notify you as soon as
possible. Our website availability does not reflect our current stock, though we hope to eventually make this
possible.
9. Product Back Orders:
A back ordered product is one that is not currently in stock, which we expect to have available within two to
six weeks. We will notify you as soon as possible should a product be on back order.
When you purchase a product on back order, we will ship the item within 2-6 weeks and notify you by email when
your order has been shipped. Once the order is shipped, your credit card or account is charged for the purchase
and shipping cost.
If you order a combination of in-stock and back ordered products, you then have the option to split ship your
order or wait for all products to arrive prior to shipment. In the event that you choose to split ship, we
charge your credit card for the in-stock items and the shipping cost. The back ordered items are shipped within
2-6 weeks. We will send you an email notification when we ship the remainder of your order, at which time your
credit card or account is charged for the back ordered items.
To cancel a back ordered product, simply email us with your order number. This number can be found in your
confirmation email from us or in the packing slip that came with your first shipment of in-stock items. You can
also find your order number by logging in to your account on our site.
Please note: If we must cancel your back order because products become unavailable, we will email you.
10. Delivery Times & Shipping
Details:
Grassroots Commercial ships with FedEx and Canada Post. Pick-ups at our Riverdale and Annex store locations and local deliveries (within the Greater Toronto Area) are also
available. A map of delivery zones and associated delivery costs is forthcoming. Local deliveries are made
weekly on Tuesday and Thursdays, between the hours of 9 and 5. We will contact you for local delivery charges,
which are based on weight and location.
Our main carrier is FedEx. We offer FedEx Ground, 2-Day and Next Day Air service. (See full time schedules
below.) Selecting a method of shipment determines how long your package is in transit once the package ships. It
does not include the time required for Grassroots to process, package and ship your order (usually 1-4 business
days).
Ground:
FedEx Ground Service - Canada (1-7 business days)
FedEx Ground
Service - U.S. (2-7 business days)
2-Day:
FedEx 2-Day - Canada (2nd business day by 3:00
pm)
FedEx International Economy - U.S. (2nd business day by 4:30 pm)
Next Day:
FedEx
Priority Overnight - Canada (next business day)
FedEx International Priority - U.S. (next business day)
Canada Post is considered a backup carrier and may be used occasionally. A word about carrier
substitutions: From time to time, we may have to choose a carrier other than the one you selected at checkout.
Our primary carrier may have difficulty completing a shipment, while another may not. Situations like natural
disasters, work stoppages, service delays, etc. may arise. Rest assured, if we switch carriers, we will maintain
a service level equal to or exceeding what you originally requested.
11. International Shipping &
Currency Conversion:
We ship only to Canada and the continental United States at this
time. If you live outside these countries, we cannot process your order. We also cannot accept credit cards from
outside Canada and the United States, regardless of where the product is being shipped.
All prices are in Canadian dollars. For currency conversion, click here. Your credit card company will automatically make the exchange at current rates
(check with your credit card company for details).
Orders shipped to the United States are not charged Canadian taxes, but do pass
through customs and are subject to import duties, taxes and custom processing fees. These charges will be
calculated by FedEx and billed directly to you. While these charges are usually relatively small, please be
aware that they do exist. A FedEx invoice will arrive with your parcel or may follow in the mail. Recipients are
responsible for paying these additional fees.
Please note: Grassroots is unable to provide estimates for any customs fees; Check with your local customs
office for more information.
12. Taxes:
Taxes are
calculated based on where products are shipped to, not where they are ordered from. Products shipped to the
United States are not subject to Canadian taxes. If your Canadian business is PST exempt, please provide us with
your vendor permit. As our website software is American based and unable to handle two taxes well, we are unable
to remove PST from the initial order, and must remove it after it has been placed.
British Columbia -
5% GST
Alberta - 5% GST
Saskatchewan - 5% GST
Manitoba - 5% GST
Ontario - 13% GST + PST
Quebec - 5% GST
Newfoundland and Labrador - 5% GST
Nova Scotia - 5% GST
New Brunswick - 5%
GST
Prince Edward Island - 5% GST
Northwest Territories -5% GST
Nunavut - 5% GST
Yukon - 5%
GST
United States - 0%
13. Product Reviews:
We
work hard to bring the best products available to our customers, and want to hear what you think about them. In
the spirit of consumer empowerment, we are proud to provide you with a place to express your opinions of our
products (favourable or not!). Our website is a great destination (for our online customers AND for those
more accustomed to shopping at our store locations) to share product reviews with the entire Grassroots
community. Simply click on "Add a Product Review" underneath a product photo to get started. It's that
simple! Below are our guidelines for use of the Product Review Feature.
Product Review
Guidelines
This section outlines the expected conduct and use of our Product Reviews feature.
These guidelines are not exhaustive and we reserve the right to modify them at any time, effective upon posting.
If you have further questions, we would be happy to include them here.Who can write product reviews?
Anyone registered as a grassrootsstore.com customer can write customer reviews. It follows that
you should be familiar with any product you are reviewing. Does the reviewer have to buy the item
from Grassroots?
No, although many of the products that we carry are unique, so please be sure
that you are reviewing the same product! Feel free to review a product even if you have just borrowed it from
someone for a weekend. It is also fine to mention other products that you consider similar in order to
compare. How long do product reviews stay on the site?
Reviews remain on our site
indefinitely. Can product reviews be removed?
Yes, but within clear reason. Reviews
should focus on the product and your experience with it. Great reviews include not only whether an individual
liked or disliked an item, but also why. Customers are free to mention related items and how a particular item
rates in comparison. Comments may not be approved if they contain: - Profanity,
obscenities, racist or unwarranted remarks
- Very short reviews: we want to hear what you thought of the
product!
- Phone/fax numbers, mail addresses, URLs (please no advertising, promotion or solicitation)
- Availability, price or alternative ordering/shipping information
- Solicitations for
positive/negative reviews
- Information not meant for reviews; If you need to notify us, please send us an email.
- Impersonation of any person or entity
Finally, it should be
understood that you remain solely liable for any and all reviews that you submit to Grassrootsstore.com. Having
said that, we (and other customers) are really looking forward to your feedback. Start writing!
14. Pricing or Typographical Errors:
While Grassroots Commercial strives to provide accurate product and pricing information, pricing or
typographical errors may occur. In the event that an item is listed at an incorrect price or with incorrect
information due to an error in pricing or product information, Grassroots Commercial shall have the right, at
its sole discretion, to adjust or refuse orders placed for that item. Prices and availability are subject to
change without notice.
15. Limitations of Liability:
In no event will Grassroots or its suppliers be liable for any indirect, special, consequential or incidental
damages, including, without limitation, lost profits or revenues, costs of replacement goods, loss or damage to
data arising out of the use or inability to use www.grassrootscommercial.com or any Grassroots product, damages resulting from use or
reliance on the information set forth on this website, even if Grassroots or its suppliers have been advised of
the possibility of such damages.
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